STORE POLICY
CUSTOMER CARE
At AaCM, every piece of jewelry is thoughtfully handcrafted with care, creativity, and attention to detail. Our commitment to customer care is just as intentional as our designs.
Our Commitment to You
We are dedicated to providing excellent service and ensuring that every customer feels valued and supported. From the moment you place your order to long after you receive your piece, we are here to help.
Handmade with Care
Because our jewelry is handmade, slight variations in color, texture, or design may occur. These unique characteristics are part of what makes each piece special and one of a kind.
Order Support
If you have questions about your order, customization, sizing, or materials, we encourage you to reach out before purchasing. We are happy to assist and guide you to the perfect piece.
Issues & Concerns
If your jewelry arrives damaged or there is an issue with your order, please contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the matter promptly and fairly.
Repairs & Care Guidance
We offer guidance on how to care for your jewelry to ensure its longevity. While normal wear and tear is expected over time, we may offer repair options on a case-by-case basis, depending on the piece.
Respect & Transparency
We value kindness, respect, and clear communication. Any form of abusive or disrespectful communication will not be tolerated. We aim to resolve all concerns with honesty and care.
Contact Us
For customer care inquiries, please contact us through our official communication channels. We strive to respond within 24–48 business hours.
Thank you for supporting AaCM—where every piece is made with intention, heart, and artistry.
PRIVACY & SAFETY
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WHOLESALE INQUIRIES
I’m a wholesale inquiries section. I’m a great place to update your customers about your shipping methods, packaging and costs. Use plain, straightforward language to build trust and make sure that your customers stay loyal!
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PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments